Support, customer service, and trouble-ticket systems also can be designed using ACT! custom tables via a third-party program (this is also a great option, because all details sync with other ACT! data, so it’s available to remote users – another way for you to get the biggest bang for your buck from crm sales software).īut what if you’re needs are very basic? Today we’ll cook up a simple way to track time spent and manage open “trouble tickets” in ACT!, with the help of an inexpensive add-on for reporting. When asked if Sage ACT! 1 can support time-tracking, tech support incidents, or case management, depending on requirements, the answer is either “absolutely” or “kinda sorta.” Using ACT! with some minimal addons is one way to make sure your small business crm software provides a great ROI.Ĭomprehensive support management can be integrated into ACT! using an external program such as Tele-Support HelpDesk (this is great if your tech support people don’t work in ACT! ACT! users still see the results of tech support).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |